Privacy Policy
Introduction
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI Pet application and related services (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
1.1 Information You Provide
- Account Data:Email address, username, password, and optional profile details (such as pet name, breed, birthday, and images you upload).
- Content & Media:Images, videos, audio, or text that you upload or generate using our AI creation tools (e.g., AI-generated pet photos, AI chats, AI videos).
- Payment Information:If you purchase subscriptions or credits, our third-party payment processors (e.g., Stripe, PayPal, etc.) collect billing details and payment method information. We do not store full credit card numbers.
- Communications:Information you send when contacting support, participating in surveys, or providing feedback.
1.2 Information Collected Automatically
- Device & Usage Data:IP address, browser type, operating system, app version, device identifiers, language settings, and activity logs (such as pages viewed, buttons clicked, generation requests, and timestamps).
- Cookies & Similar Technologies:We and our service providers use cookies, pixels, and local storage to remember preferences, maintain sessions, and analyze traffic.
1.3 Third-Party Data
- Social Login Data:If you log in with a third-party account (e.g., Google, Apple), we receive basic profile information as authorized by that provider.
- Analytics Data:We use analytics services (such as Google Analytics or Mixpanel) that may collect anonymized data about how you interact with the App.
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
To create and manage your account, process AI generation requests, store pet profiles, and enable reminders and notifications.
Improvement & Personalization
To analyze usage patterns, improve AI models, enhance features, and provide personalized content.
Safety & Compliance
To detect fraud, prevent abuse (including NSFW or harmful content), enforce our Terms of Service, and comply with legal obligations.
Marketing & Communication
To send product updates, promotional offers, newsletters, and important service notifications (you may opt out of marketing emails at any time).
3. How We Share Your Information
We do not sell your personal information.
We may share data in the following circumstances:
Service Providers
With trusted vendors that perform services on our behalf (cloud hosting, payment processing, analytics, email delivery, content moderation).
Legal Requirements
If required by law, regulation, or legal process, or to protect our rights, users, or the public.
Business Transfers
In connection with a merger, acquisition, or sale of assets, where user data may be transferred to the new entity.
With Your Consent
When you explicitly authorize us to share information.
4. Your Rights and Choices
Depending on your location, you may have the following rights:
Access & Portability
Request a copy of your personal data
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data, subject to legal retention obligations
Opt-Out of Marketing
Unsubscribe from promotional emails via the "unsubscribe" link or in-app settings
To exercise these rights, please contact us: [Insert Contact Email]
5. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Generated content may be stored for a limited period to improve AI models, unless you request deletion.
6. Children's Privacy
Our Services are not directed to children under 13 years of age (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect data from children. If you believe we have collected such data, please contact us to request deletion.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be stored and processed in countries other than your own. By using the Services, you consent to the transfer of your data to these jurisdictions, which may have different data-protection laws.
9. Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website with a new "Last Updated" date. Significant changes may be communicated via email or in-app notification.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Name: TIMORA PTE. LTD
Email: support@huggingpet.com